Troubleshooting

Something looks wrong?

• Wrong artist or catalog data — there is no single self-service fix yet; report it through contact support so the team can correct it.
• Profile not public — finish the remaining setup steps; see publish your profile.
• Music missing — reconnect the provider from Library; see connect your music accounts.

How do I get started with Jovie?

Start with Find yourself and follow the setup steps for your profile.

How do music smart links work?

When you add a release, Jovie generates a smart link for it. The link routes a fan to a specific streaming platform only when the URL carries an explicit dsp parameter or the fan has a stored jovie_dsp preference cookie; otherwise the release page renders without an automatic redirect.

How do I upgrade my plan?

Head to Settings → Billing to view available plans and manage your subscription.

How do I contact support?

Use Contact support to email the team with the page and search context attached, or email support@jov.ie directly.